Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at 929des@gmail.com or by phone at 78 929529.
Returns must be sent to the following address:
929des@gmail.com
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at 929des@gmail.com or 78 929529.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care and beauty products
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Hazardous materials, flammable liquids, or gases
We do not accept returns on sale items or gift cards.
If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to get the item you want is to return your original item. Once the return is accepted, you can place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be returned unused, with tags, in their original packaging, and with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at 929des@gmail.com or 78 929529.